Frequently Asked Questions
Designing
Yes you can use your own logos. You can upload them in the design app or email them to us.
We also offer a graphics service to create or improve logos, remove backgrounds, alter colours and more.
We love to work on bespoke creations, simply get in touch with your ideas. We can start with anything from a detailed brief to a vague idea.
Yes, before placing the order. Our designers will assist you in creating the mock-up and send it to you for approval.
Ordering
Probably! We offer the fastest turnaround time as standard and also have the ability to fast-track orders.
We can create one-off designs or big bulk orders, there is no minimum or maximum.
As everything is hand-crafted and made to order all sales are final and we do not offer refunds or exchanges. Please be certain of your design and size before ordering.
If there is a manufacturing defect or design error we will correct our mistake. Please contact us upon receipt of your order; any exchanges will be conditional and must be returned to us unworn and in the original packaging.
In the unlikely event that one of your items is damaged, defective or not what you ordered we will be happy to fix or replace the item as necessary. Please contact our customer service team for instructions on what to do.
Groups and Teams
Yes, before the bulk order begins. We suggest that you place an order for samples to verify whether the quality of our products meets your requirements. If you are not satisfied with the quality of the sample, we are willing to refund the sample fee to you.
For more bespoke designs you’ll work with one of our design professionals. You can start with anything from a detailed design to vague idea and we’ll work with you to create the perfect look. We’re happy to use custom logos and fonts; we can even alter, improve and create new ones. Personalisation details can be sent over in a variety of formats including spreadsheets, text documents and simple lists. At each step of the way you’ll get a mock-up design.
If you can’t find the information you are looking for please don’t hesitate to contact us.